Privacy Policy
ReservQ ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our hotel waitlist application (the "App").
Information We Collect
When you use ReservQ, we may collect:
- Personal Information: Name, email address, phone number, and other details you provide when joining a waitlist.
- Usage Data: Information about how you use the App, such as device type, IP address, and features accessed.
- Hotel Information: Details related to the hotel(s) you are joining a waitlist for, including preferences and reservation notes.
How We Use Your Information
We use the information we collect to:
- Manage and update hotel waitlists.
- Notify you of your status or availability of reservations.
- Communicate with you about your waitlist request by email or SMS.
- Improve the App, troubleshoot issues, and enhance user experience.
- Comply with legal and regulatory obligations.
Note: We do not sell your personal information.
Information Sharing
We may share your information:
- With hotels where you have submitted a waitlist request.
- With trusted service providers that support the App (e.g., hosting, IT, or communication services).
- If required by law, regulation, or legal process.
We do not share personal information with third-party marketers.
Communications (SMS & Email)
By using ReservQ, you consent to receive waitlist updates and related communications via email and SMS. Standard message and data rates may apply. You can opt out of promotional communications at any time, though essential service messages may still be sent.
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.
Your Choices
You may:
- Opt out of promotional communications by following the unsubscribe instructions or replying STOP to SMS messages.
- Request access, correction, or deletion of your personal information by contacting us.
Children's Privacy
ReservQ is not directed to children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Effective Date." Continued use of the App after changes means you accept the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ReservQ Support
28 Bridgeside Blvd, #201
Mount Pleasant SC 29464
info@reservq.com